Refund Policy

1. Introduction

At Puerto Rico Real Estate ("we," "our," or "us"), we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the terms and conditions for refunds related to services and payments made to Puerto Rico Real Estate.

By using our services and making payments to us, you agree to the terms of this Refund Policy. Please read this policy carefully before making any payments.

2. Services Eligible for Refund

2.1 Consultation Services

We offer consultation services to clients seeking information about real estate opportunities in Puerto Rico. These services may include:

• Initial property investment consultations
• Relocation advisory services
• Tax incentive consultations
• Property viewing tours

2.2 Property Reservation Fees

In some cases, we may collect property reservation fees on behalf of property developers or sellers to secure a property during the initial stages of a transaction.

2.3 Service Retainers

For ongoing representation and assistance, we may charge service retainers that are applied toward future services.

2.4 Other Paid Services

We may offer additional paid services, such as property management setup, documentation assistance, or specialized market reports.

3. Refund Conditions

3.1 Consultation Services

For consultation services, the following refund conditions apply:

• Cancellation with 48+ hours notice: Full refund of the consultation fee.
• Cancellation with 24-48 hours notice: 50% refund of the consultation fee.
• Cancellation with less than 24 hours notice: No refund will be provided.
• Services already delivered: No refund will be provided for consultation services that have already been delivered.

3.2 Property Reservation Fees

Refunds for property reservation fees are subject to the following conditions:

• Property unavailability: Full refund if the property becomes unavailable through no fault of the client.
• Client cancellation within cooling-off period: Full refund if cancellation occurs within 7 days of payment and no services have been rendered.
• Client cancellation after cooling-off period: Refunds may be subject to deductions for services already provided, administrative costs, and any terms specified in the reservation agreement.

3.3 Service Retainers

Refunds for service retainers are subject to the following conditions:

• Unused portion: The unused portion of a service retainer may be refundable, less any administrative fees.
• Termination of services: If services are terminated by either party, the unused portion of the retainer will be calculated based on the services already provided and any administrative costs.

3.4 Other Paid Services

Refunds for other paid services will be evaluated on a case-by-case basis, considering:

• The nature of the service
• The extent to which the service has been delivered
• The reason for the refund request
• Any third-party costs or fees that have already been incurred

4. Exclusions from Refund Policy

4.1 Non-Refundable Services

The following services and payments are generally non-refundable:

• Services that have been fully delivered
• Third-party fees that have already been paid on your behalf (such as legal fees, inspection fees, etc.)
• Customized research or reports that have been prepared specifically for you
• Property viewings that have already been conducted

4.2 Real Estate Commissions

Real estate commissions paid upon the successful completion of a property transaction are non-refundable, as they represent compensation for services rendered in facilitating the transaction.

4.3 Force Majeure

We are not liable for any failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, government restrictions, or other force majeure events. In such cases, refunds will be evaluated on a case-by-case basis.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us by email at info@komptonstakeed.info or by phone at +441072316874.
2. Provide your full name, contact information, and reference number or date of payment.
3. Explain the reason for your refund request.
4. Include any relevant documentation or information to support your request.

5.2 Processing Time

We will review your refund request and respond within 5 business days. If your refund is approved, we will process it as follows:

• Credit/Debit Card Payments: Refunds will be processed back to the original payment method within 7-10 business days.
• Bank Transfers: Refunds will be processed within 10-15 business days.
• Other Payment Methods: Refund processing times will vary based on the payment method used.

Please note that while we process refunds promptly, it may take additional time for the funds to appear in your account, depending on your financial institution's policies.

5.3 Administrative Fees

Depending on the circumstances and the type of service, an administrative fee may be deducted from the refund amount to cover processing costs. This fee will not exceed 5% of the refund amount or $50, whichever is less.

6. Special Circumstances

6.1 Dissatisfaction with Services

If you are dissatisfied with our services, please contact us immediately to discuss your concerns. We are committed to client satisfaction and will work with you to resolve any issues. Refunds based on dissatisfaction will be evaluated on a case-by-case basis, considering:

• The nature of the dissatisfaction
• Whether the issue can be remedied
• The extent to which services have already been provided

6.2 Service Errors or Deficiencies

If we have made an error or there was a significant deficiency in the services provided, you may be entitled to a full or partial refund, depending on the nature and extent of the error or deficiency.

6.3 Technical Issues

If technical issues prevent us from delivering our services as promised, we will either reschedule the service at no additional cost or provide a refund as appropriate.

7. Modifications to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting of the revised policy on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

• By email: info@komptonstakeed.info
• By phone: +441072316874
• By mail: 271 Stevens Harbours, Anthonyport, M45 8AF

We are committed to addressing your concerns promptly and fairly.